SterlingSupport™
AECC offers its
clients
SterlingSupport agreements to
provide dependable coverage at a known cost
for the accounting and business systems.
Products covered by
SterlingSupport
agreements
are -
-
ACCPAC
Advantage Series™
-
ACCPAC PLUS™
Accounting
-
ACCPAC
Executive Series®
-
ACCPAC CRM™
-
ACCPAC HR
Series™
-
ACCPAC Pro
Series™
Support Details
Coverage
under
SterlingSupport™
includes -
-
Telephone questions and help **
-
Down the wire support - using Citrix,
Terminal Server or pcAnywhere **
-
Regular checkups of data and programs
-
Regular newsletters
-
Log book for your backups
-
Provision of updates for programs
-
Reduced price on site preferred client
billing rates
-
Vouchers for reduced cost training
classes
** - Basic subscribers will be billed for
this service
Levels of Service
-
Comprehensive - includes all remote
support
-
Basic - all benefits without free remote
support
Supported Versions of ACCPAC
ACCPAC International supports the current
version of the software and the prior
version. At the time of writing, version 5.3
is the current version of ACCPAC Advantage
Series™
and so version 5.2 is also fully
supported, but support for version 5.1 will
be dropped shortly.
It is important for clients to be covered by
ACCPAC International's Support Plus®
so that current
versions of software are always available. |
